Refund policy
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
- Item must be unused and in original condition
- Item must be in original packaging
- Proof of purchase is required
Non-Returnable Items
The following items cannot be returned:
- Opened or used soil products
- Organic materials that have been opened
- Final sale items
Refunds
Once your return is received and inspected, we will notify you of the approval.
If approved:
- Refund will be issued to your original payment method
- Please allow 5–10 business days for processing
Damaged or Incorrect Items
If your item arrives damaged or incorrect, contact us within 48 hours with:
- Photos of the item
- Order details
We will provide a replacement or refund.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Shipping fees are non-refundable.
Partner Products
Some products are sourced from trusted partners and may ship separately.
Return eligibility for these items may vary. Please contact us before returning any partner product.
Contact
Email: infobcearth@gmail.com
Phone: +1 (672) 513-4792